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Do you have questions? We have the answers!

Frequently asked questions

With this FAQ, we have summarised the most frequent questions from our customers and tried to provide clear answers.

How much does a website cost?

IT ALL DEPENDS ON YOUR NEEDS, WISHES AND OBJECTIVES.

You can view our different packages here. They offer different levels of services that allow you, whatever your budget, to have a complete service for the creation of a tailor-made website, WITH NO INITIAL CREATION COSTS.

These packages are adapted to the most frequent needs, but other personalised service offers are also possible, allowing us to handle all projects, even the most complex ones.

All our packages include, in addition to the creation of a website, its maintenance, hosting, optimisation and continuous updates.

Why don't you charge the set-up fee?

BECAUSE OUR APPROACH IS WEBSITE AS A SERVICE.

Website as a service is a full service subscription package that allows you to build a professional, tailor-made website for a single monthly fee.

This formula also gives our clients the assurance that :

  • technical updates ;
  • maintenance ;
  • hosting ;
  • optimization ;
  • publication of new content;
  • regular design changes;
  • And much more…

… are automatically included in our services.

These services guarantee the efficiency of the site, they allow it to evolve without additional costs and avoid having to proceed to a long and costly redesign after a few years.

What are the advantages of Website as a Service?

THERE ARE MANY ADVANTAGES, THE MAIN ONES BEING

  • A single supplier to manage the entire project;
  • More flexibility: sites can be adapted more easily to the reality of their activity;
  • Economical (1): no need to redesign after a few years;
  • Economical (2): no initial set-up costs;
  • Efficient: we take care of everything from A to Z.

In short, website as a service offers a complete service, with no initial set-up costs, no hidden costs, in exchange for a simple monthly fee.

Why monthly billing?

TO PRESERVE YOUR BUDGET AND TO INCREASE THE POTENTIAL OF YOUR SITE!

Monthly payments allow you to include and distribute the costs of creation, but also maintenance, hosting and all future interventions, necessary for the evolution and medium and long-term optimisation of your site, without you having to worry about it.

For you, this represents three major advantages:

  1. You have the assurance that your site will always be optimised and updated; both technically and in terms of design.
  2. Your site is not a finished product; it will always be possible, in view of its statistics or your needs, to make it evolve, at no extra cost.
  3. You do not have to spend a large part of your budget during the first few months of your site’s existence. Your budget is smoothed out and the savings made can be used to promote it via digital marketing.
Can I also pay on an annual basis?

YES.

Our involvement will be the same as with a monthly invoice since we draw up a contract of engagement which details precisely the services for which we are committed.

Is there a minimum contract period?

YES, THE MINIMUM COMMITMENT PERIOD IS 12 MONTHS.

You may wonder why this is the case; it’s simple: on the one hand, we need to cover our costs and on the other hand, it allows us to “filter out” projects that do not seem reliable or strong enough.

What do your different packs contain?

ALL THE ESSENTIAL SERVICES FOR THE DESIGN OF CUSTOMISED, PROFESSIONAL QUALITY WEBSITES:

  • Customised web design and personalised visuals;
  • SEO optimised content writing;
  • Design adapted to tablets and smartphones (Responsive design);
  • Programming and development;
  • Hosting and domain name management;
  • SSL certificate and security;
  • SEO reinforcement;
  • Monitoring, maintenance and updates.

Depending on your needs, the number of pages, the number of updates or certain specific functionalities can be added, as in the case of e-commerce sites or applications.

Are there any hidden costs?

NO, OUR APPROACH IS TRANSPARENT.

In fact, once we have defined together the services required to ensure the creation, maintenance, hosting, animation and evolution of your site, we calculate a monthly fee that includes all these items.

The savings on initial design costs that you benefit from thanks to our Website as a Service approach will allow you to boost the performance of your site with digital communication, such as Google Ads or ads on social networks; communication that we can handle on your behalf.

A monthly fee? So I can't include it in my budget?

OF COURSE YOU CAN.

We operate on a monthly fee basis, which is much kinder to your cash flow and allows you to better plan your costs.

Many businesses know that websites often incur unforeseen costs, our approach fully covers you against these inconveniences, like an insurance policy of sorts.

Is it possible to work remotely with your agency?

YES.

If you are located in the Grand Duchy of Luxembourg or in the Greater Region, it will of course be very easy to meet in your offices or in our offices in Bertrange.

But this is not necessarily an obligation. We have, for example, clients in Canada, Mauritania and the United States who have been loyal to us for years and with whom we only communicate by telephone, e-mail or videoconference.

The physical distance does not prevent regular contact to keep you informed of the progress of your project.

Do I own my domain name?

YES, ALWAYS.

If you don’t have a domain name yet, we can purchase one on your behalf. Your domain name will then have to be renewed every year with your provider (EuroDNS, OVH, LWS…). We will take care of this formality, at no extra charge.

Can you modify a website developed by another agency?

YES, BUT IT IS RARELY A GOOD IDEA.

We can of course take over from another web agency, but as our experience shows, it will be – except in the case of minor interventions – much simpler, quicker, cheaper and safer to completely redesign a site than to take over the design of an existing site.

What are the advantages of a custom-made website?

THERE ARE MANY, HERE ARE THE MAIN ONES:

  • You will have a site that corresponds very precisely to your wishes and needs;
  • The development possibilities are unlimited;
  • Your site will have a personalized design;
  • The functionalities offered to visitors will be more customisable;
  • Your site will be more efficient (faster loading, better security);
  • You will have a simple and intuitive management interface.
I don't have any visual elements or texts to decorate my site.

NO PROBLEM, OUR FORMULAS PROVIDE FOR THIS EVENTUALITY.

On the one hand, our copywriters will compose the texts of your site following the rules of natural referencing (SEO), but also in respect of your corporate culture and with the appropriate terms for your target audience.

In addition, our web designer will create your logo and graphic charter and will illustrate your site with graphic elements of his own design.

Will my site work on smartphones and tablets?

YES.

All the websites we produce are responsive design, which means they are optimised for all types of screens. In addition, when a new screen size is released, we ensure that your site is displayed correctly.

Do you offer business email accounts?

YES, WE DO.

We offer various business email account packages. We use the secure and easy to use Google Workspace services for this.

You will also have access to the whole suite of Google services (calendar, drive, video conferencing meet,…) which will be useful to start or extend the digitalization of your business.

Do you make proposals for mock-ups before developing the website?

YES, SEVERAL.

For each project we make one or more mock-ups, then we make all the changes that the client wishes to make in terms of both aesthetics and ergonomics.
Once the client is happy with the design, we move on to the development of the site itself.

I need very specific functionality for my site.

NO PROBLEM!

We only develop custom websites, so we can adapt to any request.
Our role is also to advise you, so we can suggest features that you may not have thought of, which will give your project greater potential.

Will I be able to change the content of my website?

YES, IN PART.

We will give you access to the administration of your site, but for security reasons this will be limited to the simplest parts; those that do not require coding or programming skills.

However, we recommend that you send us changes via the ticket system we set up for all our clients, we will process them as soon as possible and ensure that your site is well managed in its entirety.

What will happen once my site is online?

IT WILL BE NECESSARY TO MAKE IT KNOWN.

We first submit your site to Google so that its robots can index your pages. This step can take several months depending on the number of pages on your site.

To generate traffic more quickly and to increase its notoriety, we can also accompany you in your digital communication strategy.

For this we can :

  1. Create and run a blog on your site;
  2. Implement an inbound marketing strategy;
  3. Publish Adwords;
  4. Manage your social networks.
How will I be able to measure the effectiveness of my site?

YOU WILL HAVE ACCESS TO GOOGLE ANALYTICS STATISTICS.

This will allow you to easily visualise your site’s traffic and to know which pages interest your visitors the most.

In addition, once or twice a year, we will offer you an in-depth analysis of certain statistics using specially dedicated tools.

These meetings will also be an opportunity to suggest modifications or improvements to certain pages or content.

Do you offer web hosting services?

YES. PLEASE CONTACT US.

Does your web agency offer SEO services for websites?

YES. OUR AGENCY IS AN EXPERT IN WEBSITE REFERENCING.

All the websites we create meet the requirements of search engines (SEO On page and Off page): fast loading, optimised texts, ergonomics, optimisation of keywords, writing titles and tags…

As an option, we can also take care of your local referencing and create and manage your blog.

There are many cheaper offers than yours, how do you explain this?

IT’S TRUE, SOME OFFERS MAY SEEM ATTRACTIVE AT FIRST GLANCE.

But are you sure that the services offered are of the same nature and quality? Do these offers offer real referencing work, customised web design, security, updates and assistance?

A customised, high-performance website that enhances your brand and boosts your business necessarily comes at a price. As professionals, we strive to offer a quality service at reasonable prices.

Nothing prevents you from asking us for a quote and comparing it with the competition.

Will my site have a custom design?

YES OF COURSE!

Our websites are unique creations, our designs are always made from scratch while respecting your graphic identity.

When will my site appear on Google?

BETWEEN 6 WEEKS AND 6 MONTHS AFTER GOING LIVE.

This will also depend in part on how long your domain name has been in existence.
Google will quickly index the first few pages of your site, but in some cases it may take several months before all the pages are indexed.

If you are in a hurry, we advise you to publish Google ads (formerly called adwords), their effect will be immediate and you can target your visitors very precisely. We can of course take care of creating these ads and analysing their ROI.

I have a project for an e-commerce site, can you do it?

YES, WE ARE EVEN SPECIALISTS IN E-COMMERCE.

We have been developing e-commerce sites from scratch and to measure since 2014. We can even develop dedicated e-commerce applications.

What we have learned from experience is that for this type of project the analysis and advice phase is the most important step of all.

Do not hesitate to contact us and tell us about your project, we can analyse your project from all angles: technical, commercial, strategic, logistic, marketing and this advice will not be charged.

Can you take care of my Inbound Marketing strategy?

YES, WE ARE CERTIFIED PARTNERS OF HUBSPOT.

We have the certifications and the know-how to intervene on the whole of inbound marketing.

What do you need to start my site?

YOU NEED TO CONTACT US!

Even if you don’t have a logo, a domain name, or specifications, don’t hesitate to contact us, our role is after all to advise you.

How does the creation of my website proceed?

THE CREATION OF YOUR WEBSITE IS DONE IN SEVERAL SUCCESSIVE STEPS, EACH OF WHICH MUST BE VALIDATED BEFORE THE NEXT ONE CAN BE STARTED.

1st step: the meeting.
A first meeting is essential. This can be done by telephone, by videoconference, in our offices (or yours). The aim of this meeting is to identify your project, find out your objectives and establish an estimate of the developments to be implemented, taking into account the budgets you wish to devote to them.

2nd step: the estimate.
At the end of this first meeting, we will send you an initial estimate detailing all the actions to be taken on your project. This estimate will also specify the maintenance, updates and continuous improvement missions that will have to be considered on your site to make it sustainable.

3rd step: signing the contract.
The contract allows us to specify the scope of our services and clearly defines our field of intervention (specifications).

4th step: the Kick-Off meeting and the interview.
During the kick-off meeting we will take a detailed look at your project. You will be asked to fill in a 30-page questionnaire.

Our copywriter will then contact you to compose the texts of the pages of your site. Each word will be important for your site’s referencing. She will write the texts of all the pages of your site according to the rules of SEO and in respect of your corporate culture and the characteristics of your target audience.

5th step: the creation of a mock-up.
This mock-up will allow you to visualise what your website will look like when finished. Done Sàrl will make sure that your graphic identity is respected and enhanced.

6th step: integration and development.
Once you have validated the model, it is passed on to the developers who will be responsible for the development and programming of your site. The site must be tested and validated by you at the end of this stage.

7th step: delivery and training.
After having validated together the entire website, we will offer you a complete training on the use of your website.

Once your website is online, we ensure its follow-up, its maintenance and its updates.

How long will it take to build my site?

IT DEPENDS.

Depending on the offer you choose and the complexity of your project, the creation of your site can take from a few weeks to a few months.

These times may vary depending on various factors: the date of validation of the web design, the time required to send the content, the transmission of access to your domain name….

To guarantee a fast delivery time, we invite you to send us the elements we will need as soon as possible.

Who will be my contact person at Done ?

YOUR PROJECT MANAGER.

His/her role will be :

  • To ensure that the production stages are properly sequenced;
  • To coordinate the work of the various participants;
  • To respect the deadlines;
  • Report to you on the progress of the project;
  • Organising meetings between you and the developers and/or graphic designers if necessary;
  • Have you validate the various stages of the site’s creation (mock-up, editorial, photos, putting online, etc.).
Do I have to prepare all the content I want to put on my website before our meeting?

NO, THIS IS NOT NECESSARY, OUR AIM IS TO SAVE YOU TIME.

Our copywriter will interview you to find out your preferences and to determine the meaning of the message you wish to convey. We will then create tailor-made texts that are specifically adapted to your target audience and optimised to meet the standards set by the search engines.

The same goes for the visuals: our graphic designers will provide you with a tailor-made proposal based on your graphic charter and/or your logo. And if you have neither a graphic charter nor a logo, we can take care of that too.

What services does Done offer?

AS A 360° DIGITAL AGENCY, WE HAVE EXTENSIVE PROFESSIONAL SKILLS:

  • Design and development of digital communication tools
  • Creation of customised websites;
  • Web-design ;
  • Strategic advice ;
  • SEO, including local SEO;
  • Development of e-commerce sites;
  • Mobile application development;
  • Professional email (We are a reseller of the Google Workspace service).

We also offer Digital Marketing services:

  • Deployment and management of SEO strategies;
  • Writing articles for company blogs;
  • Inbound marketing (we are a Hubspot certified partner);
  • Creation and management of Google Ads campaigns (SEA);
  • Setting up SMO campaigns on social networks (Facebook, Twitter, Instagram and Linkedin);
  • E-mailing.
Why should I choose your agency?

BECAUSE YOU WILL ENJOY WORKING WITH US!

Our quality charter can be summarised as follows:

  • We will save you time;
  • We will save you money (see Website As a Service);
  • We build powerful websites;
  • We take care of everything;
  • We are transparent;
  • We are affordable (financially and humanly);
  • We accompany your project once it is online;
  • You are the boss.
Is your team local?

YES.

Local, friendly and quadrilingual.

Can I meet your team?

OF COURSE.

If you wish, you can meet each member of the team, although as a general rule you will be in contact with your project manager most of the time.

Do you work with clients outside Luxembourg?

YES.

Even though 80% of our clients are located in the Grand Duchy and the greater region, we have clients on 4 continents; only Oceania is still resisting us for the moment, but we are working on it.

What are your working languages?

BASIC: LU, FR, DE, EN

But we can also produce websites in NL, RU, PT, IT and ES on request.

What language(s) do you use to develop a website?

JAVA, C#, PHP, HTML5, JS, CSS

What are your references?

SINCE 2014 WE HAVE COMPLETED MORE THAN 150 PROJECTS.

You can consult them in the “references” section of our website.

You will see that our clients are of very different sizes and sectors of activity. Not being specialised in a specific category of clients is not a hindrance, on the contrary, it allows us to adapt more easily to the particularities of each project.

Our specialisation is not linked to a particular economic sector, type of website or technology, it is linked to our approach; Website as a service.

What types of companies do you produce websites for?

ALL.

We have a wide variety of profiles among our clients. But whatever their profile, their field of activity or their size, we deploy the same level of skills and we always put the same level of energy and enthusiasm into completing their project.

Our specialisation is not linked to any particular economic sector, type of website or technology, it is linked to our approach; Website as a service.

So the site is not mine, is it?

YES AND NO.

First of all, if you want, we can discuss it. But most of our clients have realised that the most important thing is not to have a site. No, the most important thing for them is to have an efficient, profitable tool that boosts their business, their brand image and their customer relations. This is where the website as a service comes into its own.

Then, after a certain period of time, it will be yours and it will be up to you to decide if we should continue to maintain and manage it for you or not. This period varies depending on the nature of your site and can range from 3 to 6 years.

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